Technical Support

DishHome , Kathmandu, Nepal — Posted 4 month ago

About the job

As a Technical Support Specialist at [Your Company Name], you will play a crucial role in assisting our customers with their technical inquiries and concerns. Your primary responsibility is to provide outstanding technical support while maintaining a strong focus on customer satisfaction. This position involves effective communication, problem-solving, and a commitment to resolving technical issues promptly.

Responsibilities:

  • Provide top-notch technical support to customers through various channels, including phone, email, chat, and remote assistance.
  • Diagnose and troubleshoot technical issues related to [Specify the product or system you are supporting] to identify root causes.
  • Offer guidance and solutions to customers in a clear and understandable manner, ensuring they can effectively resolve their technical problems.
  • Collaborate with other members of the technical support team and other departments to address complex issues.
  • Maintain detailed records of customer interactions, issues, and resolutions in our support ticketing system.
  • Continuously update and expand your technical knowledge to stay current with industry trends and product updates.
  • Provide feedback to the product development team regarding recurring technical issues or feature requests from customers.
  • Strive to meet and exceed customer service and satisfaction goals.

Qualifications:

  • A passion for helping customers and delivering exceptional technical support.
  • Strong problem-solving skills and the ability to think critically.
  • Excellent verbal and written communication skills.
  • Patience and empathy when assisting customers with various technical backgrounds.
  • Proficiency in using relevant software tools and diagnostic utilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Two-wheeler with driving license is compulsory.
Details
Telecommunications Industry
Full-time Job Type
Mid-Level Job Level
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