Support Officer

Riddhasoft Private Limited , Thapagaun, Kathmandu,Nepal — Posted 6 month ago

About the job

We are seeking a dedicated and proactive Customer Support Specialist to join our team. In this role, you will be responsible for providing timely and effective support to our clients, customers, and staff. Your excellent communication skills, problem-solving abilities, and attention to detail will contribute to maintaining our high standards of customer satisfaction.

Responsibilities:

  1. Respond promptly and professionally to queries, concerns, and issues raised by clients, customers, and staff.
  2. Maintain accurate and comprehensive records of all support interactions using designated tools or systems.
  3. Collaborate with various departments to ensure the efficient and satisfactory resolution of issues.
  4. Contribute to the creation, review, and update of support documentation to ensure accuracy and relevance.
  5. Actively participate in training and development sessions to enhance your knowledge and performance.
  6. Escalate unresolved problems to the appropriate personnel or department, ensuring timely resolution.
  7. Monitor and maintain the tools or systems used for support purposes to ensure their optimal functionality.
  8. Provide valuable feedback on recurring issues to aid in continuous product and service improvements.

Skills and Qualifications:

  1. Fast and accurate data entry skills to efficiently record and manage support interactions.
  2. Excellent communication skills, both written and verbal, in English to effectively communicate with clients, customers, and colleagues.
  3. Strong problem-solving abilities to identify and implement solutions to various issues.
  4. Exceptional time management and attention to detail skills to ensure thorough and timely support.
  5. Proficiency in mathematical and investigative skills to assess and resolve complex queries.
  6. Ability to work collaboratively within a team, effectively contributing to problem-solving and projects.
  7. Readiness to embrace challenges, learn from them, and adapt to changing scenarios.
  8. Capacity to follow instructions and meet deadlines, ensuring smooth workflow and customer satisfaction.
  9. Female candidates are highly encouraged to apply, as we believe in promoting diversity and inclusivity.

Join our team and become an integral part of our commitment to providing top-notch support and maintaining high levels of customer satisfaction. Your skills and dedication will play a crucial role in shaping positive interactions and driving improvements in our products and services. Apply now to contribute to our success!

Riddhasoft takes into consideration every little detail to make sure the system run smoothly and responsively.

Details
Information Technology (IT) Industry
Full-time Job Type
Mid-Level Job Level
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