Respond to clients’ inquiries promptly and professionally
Accurately document all client interactions, inquiries, complaints, and resolutions in the system
Address billing inquiries, invoice discrepancies, and payment-related issues
Ensure information is received from the client to collate accurate and timely information for payroll
First-line support for all timesheet and invoice-related inquiries for clients
Daily hours entry of consultants working hours as per their approved timesheet
Responsible for sharing the overtime and absence report and co-ordinate and updating any discrepancies
Checking the numerical accuracy of the data
Cross-verifying the total hours for payroll and invoice
Regular follow-up with the clients through different channels
Ensure accurate and timely information is processed
Monitor and collect accounts receivable by contacting clients via telephone and email
Coordinating with the Finance team to generate and send the invoice

Note:

Sr. Accountant