Service Manager

MAW Investment Pvt. Ltd. , Teku, Kathmandu — Posted 1 year ago

The Service Manager is a key leadership position responsible for managing and optimizing the delivery of services or products to customers. They will collaborate with various departments to ensure efficient operations, maintain high-quality standards, and enhance overall customer satisfaction.

Key Responsibilities:

  • Service Delivery: Ensure the timely and effective delivery of services or products to customers according to established standards and agreements.
  • Customer Relationship Management: Build and maintain strong relationships with customers, addressing their needs, concerns, and feedback to enhance satisfaction.
  • Team Leadership: Lead and motivate the service team, fostering a collaborative and results-driven work environment.
  • Process Improvement: Continuously assess and improve service delivery processes to enhance efficiency and quality.
  • Resource Allocation: Allocate and manage resources, including personnel, equipment, and materials, to meet service demands effectively.
  • Quality Assurance: Monitor and maintain quality standards to ensure service excellence, compliance, and customer satisfaction.
  • Problem Resolution: Oversee the resolution of customer complaints, service issues, and escalations in a timely and satisfactory manner.
  • Performance Metrics: Develop and track key performance indicators (KPIs) to measure the effectiveness of service delivery and team performance.
  • Budget Management: Assist in budget planning and control, ensuring efficient resource utilization within allocated budgets.
  • Training and Development: Identify training needs and provide coaching and development opportunities for team members to improve skills and performance.
  • Documentation: Maintain accurate records, reports, and documentation related to service delivery and customer interactions.

Qualifications:

  • Bachelor’s degree in a relevant field (business, management, etc.) or equivalent work experience.
  • Proven experience in a service management or related role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving and decision-making capabilities.
  • Knowledge of relevant industry regulations and standards (if applicable).
  • Proficiency in using relevant software and tools for tracking and reporting.

Additional Information:

  • This position may require occasional travel.
  • Flexibility in working hours may be necessary to meet customer needs.
  • The Service Manager will report to [Insert Reporting Line].
Details
Professional Services Industry
Full-time Job Type
Mid-Level Job Level
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