Senior Ticketing Officer

Raintree Tours and Travel Pvt. Ltd. , Kantipath, Kathmandu — Posted 6 month ago

About the job

We are seeking a dedicated and experienced Senior Ticketing Officer to join our dynamic team. As a Senior Ticketing Officer, you will play a crucial role in providing exceptional customer service, managing travel bookings, and ensuring smooth travel experiences for our clients. Your expertise will contribute to our mission of delivering seamless travel solutions while maintaining the highest standards of professionalism.

Responsibilities:

  • Provide expert advice and guidance to clients on travel-related matters, including flight bookings (Domestic and International), ticket issuance, and hotel reservations worldwide.
  • Manage the complete ticketing process, from collecting Passenger Name Records (PNRs) to issuing tickets, re-scheduling flights, processing hotel bookings, and handling cancellations.
  • Thoroughly review and verify documents to meet country-specific requirements, ensuring compliance and accuracy in all travel-related documentation.
  • Respond to ticketing inquiries promptly, offering airfare quotations, making reservations, and issuing e-Tickets in accordance with industry standards.
  • Foster strong working relationships with leisure and corporate clients, airlines, travel agencies, and various service providers to facilitate collaborative and efficient operations.
  • Collaborate with cross-functional teams to address client needs and ensure seamless travel arrangements.
  • Strategically plan travel routes and calculate ticket costs to provide clients with well-informed options.
  • Manage customer feedback and complaints, proactively resolving issues and identifying opportunities for enhancing the quality of our services.
  • Continuously upgrade customer service standards to exceed client expectations and maintain high levels of satisfaction.
  • Assess ticket availability based on customer requests and confirm bookings in line with travel plans.
  • Stay updated on industry trends, regulations, and technological advancements to enhance your expertise and contribute to process improvements.

Qualifications:

  • Bachelor’s degree or equivalent in a relevant field.
  • years of proven experience in a similar role within the travel and ticketing industry.
  • Strong understanding of international travel regulations, document requirements, and ticketing procedures.
  • Proficiency in using ticketing systems and software for booking flights, issuing tickets, and managing reservations.
  • Excellent communication skills with the ability to interact effectively with clients, colleagues, and service providers.
  • Problem-solving mindset, capable of handling customer complaints and resolving issues with diplomacy and professionalism.
  • Detail-oriented approach to ensure accuracy in documentation and ticketing processes.
  • Demonstrated ability to work collaboratively in a fast-paced environment while managing multiple priorities.

RTTPL is a full service travel agency run by a team of energetic, dynamic and dedicated professional.

Details
Travel Agency Industry
Full-time Job Type
Mid-Level Job Level
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