Senior Telesales Executive

As a Senior Telesales Executive, you will play a pivotal role in driving revenue growth for our organization by actively engaging potential customers through outbound and inbound telephone calls. Leveraging your expertise in sales techniques and product knowledge, you will lead a team of telesales representatives, mentor junior staff, and ensure the achievement of sales targets and customer satisfaction. Your ability to build rapport, identify opportunities, and close deals will be critical to your success in this role.

Responsibilities:

• Develop and execute strategic sales plans to achieve and exceed sales targets.
• Lead and mentor a team of telesales representatives, providing guidance, coaching, and performance feedback.
• Conduct market research to identify potential customers and trends, and adjust sales strategies accordingly.
• Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Manage the entire sales cycle, from prospecting and lead generation to closing deals and post-sale support.
• Collaborate with cross-functional teams, including marketing, to develop effective sales campaigns and promotional strategies.
• Analyze sales data and trends to make informed decisions and adjustments to sales strategies.
• Prepare and deliver sales presentations and proposals to potential clients.
• Keep up-to-date with industry trends, competitors, and market conditions to stay competitive.
• Handle customer inquiries, resolve complaints, and ensure a positive customer experience.

Skills and Qualifications:

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in telesales, with a track record of meeting or exceeding sales targets.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in using CRM software and sales tools to track leads, manage pipelines, and analyze data.
• Strong negotiation and closing skills, with the ability to overcome objections and handle rejections.
• Strategic thinking and problem-solving abilities.
• Self-motivated and driven to achieve and exceed sales goals.
• Adaptability and willingness to embrace new sales techniques and technologies.
• Time management and organizational skills to prioritize tasks effectively.
• Knowledge of the products or services being sold and the industry in which the company operates.
• High level of professionalism and a commitment to providing exceptional customer service.