Senior Technical Writer

The Job

Senior Technical Writer will produce high-quality documentation that contributes to the overall success of our product and mentor other technical writers. They will create technical documents such as product manuals, release notes, how-to videos, troubleshooting guides, and other technical documents for both internal and external users of Logpoint.

Technical Writing is a job that requires writers to communicate information in a way that is clear and easy to understand. But that is not all. Writers will also be testing and researching new technology. A job where they need to identify what people need to achieve and then get to explain how they can achieve it.

As a Senior Technical writer, they’ll be embedded in product teams to tackle complex problems and produce helpful, informative guides for our customers. As part of our cross-functional UX team, they’ll set the example for best practices in user-centered Technical Writing amongst your peers.

Roles and responsibilities

• Produce high-quality product documentation (Guides, Release Notes, Troubleshooting documents, How-to videos, and other documentation as required) for various product lines that help customers understand and use the products.
• Mentor a team of technical writers to maintain the existing documentation.
• Work closely with the subject matter experts (Software Developers, Quality Assurance Engineers, Project Managers, Product Owners, and other SMEs) and gather technical information to write, update, and revise documentation.
• Create interactive videos for major product features.
• Write easy-to-understand user interface text and online help.
• Help build our terminology list and other foundational team tools.
• Help refine our voice, tone, and writing standards.
• Help improve the web-hosted documentation portal.
• Conduct peer reviews for grammar, style, and format.
• Mentor and groom new hires in the team.
• Help with the onboarding of new members.
• Support the Documentation Lead for Roadmap planning and training needs for the team.
• Formulate documentation processes, guidelines, and team goals.
• Conduct technical interviews and provide comprehensive feedback for relevant positions.

 We expect you to have

• Strong analytical skills and attention to detail.
• Ability to thrive in a fast-paced and dynamic environment with limited supervision.
• Excellent verbal and written communication skills, and the ability to present information logically and concisely.
• Team player.
• Ability to work on multiple projects simultaneously.
• Ability to work under pressure and deliver quality products under tight deadlines.
• Ability to explore customers’ problems and address their needs through documentation.
• Ability to make complex technical subjects easy to comprehend.
• Passion for seizing opportunities for improvement at every turn.

Knowledge, Skills, and Abilities

• Bachelor’s Degree in Computer Science/Information Management/Information Technology/Computer Engineering, or any related field.
• Knowledge of cybersecurity, networking, and related domain.
• Minimum 4 years of relevant experience creating content for a technical audience, including product documentation.
• Portfolio of writing samples – must include an example demonstrating your skill at communicating technical content to customers.
• Outstanding written communication skills to communicate to a technical audience.
• Experience working with technologies (e.g., software or hardware systems) by investigation, experimentation (e.g., reading or running code), and/or interactions with subject matter experts (SMEs).

Benefits

• Competitive compensation
• Social Security Fund (SSF)
• Medical Insurance for you and your family
• Term Life Insurance
• Festive allowance
• Attractive leave benefits, including maternity, paternity, and bereavement leave
• Work-from-home facility
• Company-provided meals
• Support for training and certifications
• Five-day work week
• Mandatory vacation
• Gymnasium/fitness facilities
• Well-being programs
• International work environment
• Commitment to diversity, equal opportunity, and non-discrimination
• Opportunities for career growth
• Recognition and rewards program