Sales Executive (Post Sales)

As a Sales Executive, you will play a crucial role in driving revenue growth for our company by identifying and acquiring new customers, nurturing existing client relationships, and promoting our products or services. Your primary responsibility is to meet and exceed sales targets while providing exceptional customer service and market insights. This role demands a results-oriented, self-motivated individual with excellent communication and negotiation skills.

Responsibilities:

• Responding promptly and professionally to customer inquiries and addressing post-sales issues.
• Providing comprehensive product or service information, troubleshooting problems, and offering tailored solutions to meet customer needs.
• Maintaining a positive and helpful attitude to ensure a high level of customer satisfaction.
• Developing and nurturing strong relationships with existing customers to cultivate long-term partnerships.
• Identifying opportunities for upselling or cross-selling additional products or services based on customer needs.
• Coordinating with internal teams to process and fulfill customer orders accurately and on time.
• Monitoring order status and regularly updating customers on delivery schedules.
• Gathering valuable feedback from customers regarding their experiences with our products or services.
• Compiling and analyzing feedback to identify trends and areas for improvement.
• Investigating and resolving customer complaints or issues in a timely manner.
• Collaborating with other departments, such as technical support or logistics, to address complex problems.
• Maintaining meticulous records of customer interactions, transactions, and correspondence in the CRM system.
• Generating reports on post-sales activities and customer feedback as needed.
• Assisting customers in understanding how to effectively utilize products or services.
• Providing training or resources to empower customers to maximize the value of their purchases.

Required Skills:

• In-depth understanding of the company’s offerings.
• Ability to quickly grasp and explain technical concepts.
• Effective verbal and written communication skills.
• Proficiency in understanding and addressing customer needs.
• Strong analytical and problem-solving capabilities for overcoming challenges and objections.
• Exceptional ability to build and nurture positive customer relationships.
• Collaboration with sales, product, and marketing teams.
• Support in various aspects of the sales process.
• Efficient task and priority management.
• Analysis of market trends and competitor offerings.
• Keeping up-to-date with evolving technology.
• Accurate record-keeping skills.
• Competence in handling pricing discussions.
• Delivering engaging presentations.
• Utilizing CRM tools for effective customer management.
• Understanding the industry and business context.
• Willingness to travel for meetings when required.

Other Specifications:

• Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
• Proven experience in a customer-facing role, preferably in post-sales or customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and keen attention to detail.
• Familiarity with CRM software and sales support tools.
• Ability to work collaboratively in a team as well as independently.
• Strong organizational and time-management skills.

Career Benefits:

• Competitive Salaries
• Employee Provident Fund
• Communication Allowance
• Accidental & Medical Insurance
• Leave Encashment
• Festival Allowance
• Laptop Allowance
• Paid Holidays: Annual Leave & Sick Leave
• 5 Working Days
• Referral Reward Program
• Career Development Trainings