Reservation / Front Office Trainee

As a Reservation/Front Office Trainee, you will play a crucial role as the first point of contact for our valued guests. Your main responsibilities will revolve around providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. You will also have the opportunity to promote our hotel’s products and services to enhance the overall guest experience.

Key Responsibilities:

1. Reservation Management:
   • Efficiently handle reservations for guests, considering their specific requirements and budgetary preferences.
   • Utilize our hotel reservations software to process bookings accurately and promptly.
   • Respond to inquiries from potential guests regarding room availability, rates, and amenities.
2. Customer Service:
   • Be the welcoming face of our hotel, providing a warm and friendly atmosphere for arriving guests.
   • Assist guests during check-ins and check-outs, ensuring a seamless and pleasant experience.
   • Address any concerns or issues raised by guests promptly and professionally.
3. Payment Processing and Confirmation:
   • Handle payment transactions securely and provide customers with confirmation details.
   • Ensure the accuracy of billing information and resolve any payment-related queries.
4. Upselling and Promotion:
   • Identify opportunities to upsell additional services or special packages that would enhance the guest’s stay.
   • Inform guests about the various products and services our hotel offers to maximize their satisfaction.

Skills and Qualifications:

• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle various tasks efficiently.
• Familiarity with office procedures and basic accounting principles for accurate payment processing.
• Proficiency in English is essential, and knowledge of a second language is advantageous.
• Experience with hotel reservations software is a plus, but we will provide training if needed.

Personal Traits:

• Exhibit professionalism and maintain a positive attitude when dealing with guests and colleagues.
• Demonstrate patience and effective problem-solving capabilities to handle various situations gracefully.
• Remain composed and composed under pressure, ensuring a calm demeanor during challenging circumstances.
• Flexibility to work in shifts and accommodate the changing needs of the hotel and its guests.

At our hotel, we value exceptional service and aim to create memorable experiences for our guests. As a Reservation/Front Office Trainee, you will be an integral part of our team, contributing to our commitment to excellence in hospitality. If you are passionate about providing outstanding customer service and are eager to learn and grow within the hospitality industry, we welcome your application. Join us in creating unforgettable moments for our guests!