The Receptionist plays a vital role in ensuring a positive first impression and effective communication for visitors, clients, and employees within the organization. This position involves managing the front desk, handling incoming calls, greeting and assisting visitors, and performing various administrative tasks to support the smooth operation of the office.
Key Responsibilities:
- Greet and welcome visitors in a friendly and professional manner.
- Answer and route incoming phone calls to the appropriate staff members or departments.
- Maintain a neat and organized front desk area.
- Ensure all visitors sign in and out, providing visitor badges as necessary.
- Manage incoming and outgoing mail, packages, and deliveries.
- Assist with administrative tasks, including data entry, filing, and photocopying.
- Keep track of office supplies and submit orders as needed.
- Coordinate appointments and meetings, including conference room reservations.
- Provide information to visitors and assist with inquiries.
- Collaborate with other team members to ensure the smooth operation of the office.
- Maintain a polite and positive attitude in all interactions.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role is a plus.
- Proficient in using basic office equipment, such as phones and photocopiers.
- Strong communication skills, both verbal and written.
- Excellent interpersonal and customer service skills.
- Punctual and reliable with a professional appearance.
- Basic computer skills, including knowledge of MS Office Suite.
- Ability to multitask and prioritize responsibilities.