Province Business Manager ( Unit Head )

We are seeking a dynamic and results-driven Province Business Manager to join our team in the Commercial Department, specifically the National Sales section. As a Province Business Manager, you will be responsible for leading and executing growth strategies in Province 5 while collaborating with stakeholders at the Centre (HQ) and other regions to achieve monthly and yearly business targets. You will play a crucial role in managing customer expectations in coordination with Technology and Customer Experience teams in the region. Your performance will be measured against key Sales & Distribution (S&D) KPIs, Channel Management, Stock Availability, Sales training, Product Awareness & Promotions, Sales & Marketing activities, and overall customer base health in the region.

Key Responsibilities:

1. Develop & Implement Growth Strategies: Analyze consumer behavior, market dynamics, competitive landscape, and business requirements to devise and implement effective growth strategies for the assigned region.
2. Collaborate with Stakeholders: Work closely with cross-functional teams at HQ and other regions to devise and implement actions that align with business targets and objectives.
3. Manage S&D KPIs and Channel Performance: Oversee Sales & Distribution network and performance in the region, ensuring effective stock availability, sales training, and channel management.
4. Analyze Business Trends: Monitor and analyze key business trends at both macro and micro levels to gain insights and take appropriate actions for business growth.
5. Conduct Meetings and Forums: Lead discussions and forums with regional and central teams to review business performance and develop action plans.
6. Market and Competition Insights: Develop mechanisms to capture market and competition insights and establish effective reporting mechanisms to stakeholders, leveraging insights to formulate timely actions.
7. Implement Region-Specific Initiatives: Create and implement initiatives that foster collaboration and ownership in the region.
8. Consumer and Retailer Insights: Capture and understand consumer and retailer insights, prepare strategies in coordination with HQ, and execute them to achieve business objectives.

Qualification and Experience:

• Bachelor’s degree with at least 10 years of relevant experience, OR master’s degree with at least 8 years of relevant experience.
• Prior experience in team management and effective collaboration with cross-functional stakeholders.
• Strong experience in analyzing business trends and consumer behaviors in the assigned region to develop strategies aligning with business objectives.
• Proven track record in developing Sales and Distribution networks and managing Distributors, Channel partners, etc.
• Understanding of Financials and reporting systems & practices aligned with business requirements.
• Knowledge of Operations and Maintenance (Technology perspective) in any telco will be an added advantage.
• Knowledge of Customer Experience processes will be an added advantage.

Profile:

• Demonstrates forward-thinking by highlighting longer-term implications of issues for planning purposes.
• Creative problem solver, capable of generating new solutions to resolve challenges in novel ways.
• Proactively seeks opportunities to optimize the financial or business impact of initiatives.
• Keeps abreast of business developments and aligns work towards adapting to changes.
• Takes personal responsibility for promptly and effectively addressing customer problems.
• Demonstrates leadership skills by gaining commitment from various parties to achieve team objectives.
• Strives to achieve exceptional performance for the team.
• Encourages teamwork and fosters collaboration within and outside the team while maintaining exceptional results delivery.