Customer Care Representative

We are seeking a Customer Support Representative (CSR) to join our team.

You’ll represent the company by providing service through interacting, answering queries, resolving issues, enhancing customer experience and improving credibility, and creating customer loyalty.

  What will you have to perform?

• Calling users to tell about new features in our product.
• Handling emails of the customers/clients related to their orders, requests, and complaints
• Interact with Clients/investors/Users in relation to their Queries/Complaints as an effective communicator
• Coordinate with customers for delivery
• Packaging gift items and assisting in scheduling pickup for delivery
• Working on the Sagoon customer support portal
• Take customer feedback on their experience and report it to the operation team
• Creating and maintaining data reports then sending them to the reporting Manager
• Provide support throughout the campaigns

What Skills do you need to possess to perform the job?

• Entrepreneur mindset, take ownership of tasks and proactive
• Bachelor’s Graduate preferred in Management or any related field
• Minimum 1 year of hands-on experience in Customer Support
• Should have good knowledge of Email, Internet, and handling phone calls
• Detail Product Knowledge
• Patience and ability to remain calm in stressful situations
• Excellent customer service skills

Perks of working with us:

• Chance to work closely with the core team and founders
• Opportunity to build the market from scratch
• Opportunity to get the company’s Employees’ Stock option plan
• A motivating, innovative and productive environment to work

We care about you. We offer:

• Paid leaves & Public holidays
• Provident Fund
• Gratuity Fund
• Festival Bonus
• Competitive salary and regular salary reviews
• Morning and evening snacks
• Unlimited Tea & Coffee
• Encourage cross-team learning and training opportunity
• 5 working days (9 working hours) and relax on weekends
• A vibrant and active culture including team lunches & Dinners, happy hours, movie nights, sporting events, and a book club.