Outbound Tour Officer

The Outbound Tour Officer plays a pivotal role in the travel and tourism industry, responsible for crafting enticing travel itineraries, offering cost-effective packages, and delivering exceptional customer service. This position requires a dynamic individual with excellent communication skills, a strong customer focus, and a passion for creating memorable travel experiences.

 Responsibilities:

• Create well-structured travel itineraries and tour packages tailored to individual and corporate client preferences.
• Develop innovative tour packages that align with market trends and customer demands.
• Ensure that itineraries encompass diverse attractions, activities, and accommodations, offering a comprehensive and enjoyable travel experience.
• Prepare accurate and detailed cost breakdowns for proposed travel packages.
• Create persuasive and visually appealing proposals that highlight the unique aspects of each tour package.
• Present proposals to clients, addressing their questions and concerns while demonstrating the value of the offerings.
• Respond promptly to customer inquiries via phone, email, and social media platforms, offering expert advice and solutions.
• Provide quotes for travel-related services, taking into account individual preferences and budget constraints.
• Engage with both individual and corporate clients, cultivating relationships and nurturing a positive customer experience.
• Assist clients in making reservations for travel services, including flights, accommodations, transportation, and activities.
• Ensure accurate booking details and follow up to confirm reservations and any changes
• Conduct outbound calls to potential customers to follow up on inquiries, provide additional information, and encourage bookings.
• Maintain a professional and courteous manner during follow-up interactions, addressing any concerns or doubts effectively.

Qualifications and Skills:

• Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field (preferred).
• Proven experience in outbound tour planning, customer service, or sales within the travel industry.
• Excellent communication skills, both verbal and written.
• Strong proficiency in using email, phone, and social media for customer engagement.
• Detail-oriented with exceptional organizational skills.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in travel-related software and booking platforms.
• Adept at building rapport and fostering customer relationships.
• Strong problem-solving abilities and adaptability.
• Passion for travel and deep knowledge of various destinations and travel trends.