Customer Service Representative (Night shift)

• Ensure timely and accurate customer service.
• Maintain a positive, empathetic, and professional attitude toward customers all the time.
• Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries.
• Handle complaints and specific customer requests.
• Keeping records of customer interactions, phone calls, and complaints.
• Maintain an organized and comprehensive filing system.
• Maintain required parts of the customer services department.
• Troubleshoot emergencies.
• Perform and undertake all other duties and responsibilities as requested.

Job Specifications:

• Minimum Bachelor’s degree.
• Proven work experience as a Customer Service Officer with office management and general administrative tasks.
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel, and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities.
• Problem-solving skills