Client Support Analyst

Cedar Gate Services Pvt. Ltd , Kathmandu, Nepalu — Posted 4 month ago

About the job

As a Client Support Analyst, you will be responsible for assisting our clients in navigating our products and services. Your primary role is to provide them with solutions, troubleshoot issues, and ensure their overall satisfaction. You will be a vital link between our clients and our company, representing our commitment to excellence in client support.

Key Responsibilities:

  • Act as the first point of contact for clients, providing timely and professional assistance.
  • Listen to clients’ inquiries and issues, and determine the best course of action to address their needs.
  • Troubleshoot and resolve client problems, offering step-by-step guidance and solutions.
  • Provide product information and guidance to clients, ensuring they can make informed decisions.
  • Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
  • Document client interactions, issues, and resolutions accurately in our systems.
  • Assist in creating and maintaining knowledge base articles and resources for clients.
  • Proactively identify opportunities to enhance the client support process and recommend improvements.
  • Uphold and promote our company’s commitment to exceptional client service.

Qualifications:

  • A bachelor’s degree in a related field or equivalent work experience.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive mindset.
  • Exceptional customer service skills and a client-focused approach.
  • Ability to work effectively in a team and collaborate with different departments.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Technical aptitude and the ability to learn and understand our products and services.
  • Previous experience in a client support or service role is a plus.
Details
Information Technology (IT) Industry
Full-time Job Type
Mid-Level Job Level
Job post expired. Apply anyway, we'll forward your CV.