Branch Manager

WorldLink Communication Limited , Bagar and Kathmandu — Posted 5 month ago

About the job

As a Branch Manager, you will be responsible for the overall operations of our branch, including sales, customer service, human resources, and administration. Your primary goal is to develop and implement a sales plan to meet monthly targets, ensure efficient service installations, maintain logistics targets, and deliver exceptional customer service. You will lead and coach a team to achieve goals, evaluate employee performance, and address customer and employee satisfaction issues promptly.

Key Responsibilities:

  • Develop and implement a comprehensive sales plan to meet and exceed monthly sales targets.
  • Ensure timely response to new service installations and troubleshoot requests, minimizing downtime for customers.
  • Meet operations and logistics targets to ensure the uninterrupted delivery of Field Services.
  • Provide prompt and effective customer service to both field and branch office visitors.
  • Address customer and employee satisfaction issues promptly, taking necessary actions for improvement.
  • Evaluate employee performance, providing feedback and coaching as needed to foster a high-performing team.
  • Oversee the overall operation of the branch, including sales, customer services, human resources, and administration.

Other Specifications:

  • Bachelor’s Degree in any discipline with a minimum of 3 years of experience in a supervisory position in a related field (Advantages for Masters Graduates).
  • Proven track record of leading and coaching a team to achieve targets.
  • Working knowledge of sales, administration, and finance in a branch setting is an added advantage.
  • Possess a mature, self-motivated, and results-driven attitude.
  • Strong oral and written communication skills.
  • Exceptional customer service skills to ensure high levels of customer satisfaction.
  • Ability to work under pressure and during odd hours to meet operational demands.
  • Must own a vehicle and possess a valid driving license.

WorldLink is the largest Internet and Network Service Provider in Nepal and one of the most prominent.

Details
Telecommunications Industry
Full-time Job Type
Senior Job Level
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